Shipping policy
At Hoori Handmade, each product is crafted with love, skill, and dedication by Afghan women artisans. We want your shopping experience to be as special and seamless as the pieces you receive. Please take a moment to read through our shipping policy.
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1. Processing Time
All of our products are handmade and may require additional time before dispatch.
Ready-to-ship items: Dispatched within 3–5 business days after payment confirmation.
Made-to-order or custom items: Please allow 2–4 weeks for crafting and preparation before shipping.
We will send you a confirmation email with your tracking details once your order has been shipped.
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2. Shipping Methods & Delivery Times
We offer worldwide shipping via trusted courier and postal services to ensure your package arrives safely.
Delivery time depends on your location and the shipping method selected at checkout.
Estimated delivery times:
Australia & New Zealand: 5–10 business days
North America: 7–14 business days
Europe: 7–14 business days
Asia-Pacific (excluding Australia): 7–14 business days
Middle East: 7–14 business days
Rest of the World: 10–20 business days
Note: These are estimated times and may vary due to customs delays, courier disruptions, or seasonal demand.
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3. Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and selected delivery method.
Free shipping promotions, if available, will be clearly stated on our website or during checkout.
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4. International Orders & Customs
We ship internationally, but customs duties, taxes, or import fees are the responsibility of the buyer.
These charges vary by country and are not included in our prices or shipping rates.
Please check your local customs regulations before placing an order.
Hoori Handmade is not responsible for delays caused by customs processing.
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5. Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your shipment online.
Tracking updates may take up to 48 hours to appear after dispatch.
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6. Address Accuracy
Please double-check your shipping address at checkout.
We are not responsible for orders lost due to incorrect or incomplete addresses provided by the customer.
If you realize there’s a mistake in your address, contact us at info@hoorihandmade.com.au within 24 hours of placing the order.
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7. Delays & Exceptions
While we work hard to ensure timely delivery, some delays may occur due to:
High seasonal demand
Global shipping disruptions
Natural disasters or extreme weather
Customs inspections
We will always do our best to keep you updated if your order is delayed.
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8. Lost or Damaged Packages
If your order arrives damaged, please email us within 7 days of delivery with photos of the item and packaging.
If your order is lost in transit, we will work with the courier to investigate.
In some cases, a replacement or refund will be issued.
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9. Contact Us
For any questions about shipping or special delivery requests, please reach out to:
📧 info@hoorihandmade.com.au
We’re always happy to help.
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Hoori Handmade
Every stitch carries her story, Every purchase builds her future.